Delivery

IMPORTANT DELIVERY INFORMATION: 

All internet deliveries are made via tail-lift vehicles, as shown in (fig:1).

We do not use cranes or hi-abs under any circumstances for any type of delivery.

All items arrive on pallets.

We do not have a pallet return service; the customer is responsible for disposing of all packaging.

BEFORE PLACING AN ORDER

We use 18 tonne vehicles that requires sufficient access to the delivery point and room to manoeuvre around safely, to avoid disappointment of a failed delivery,
ensure THE OFF-LOADING AREA meets the following FOR a successful delivery.

• A minimum width of 3 metres is required for vehicle access
• Free of any obstacles such as low hanging trees
• Reasonable level HARD SURFACE For off-loading (each Pallet can weigh as much as 1 tonne)
• hand pump trucks CAN NOT operate on soft or loose or soft ground such as grass or gravel
• ALL DELIVERIES ARE MADE KERBSIDE & REQUIRE A SIGNATURE
  (unless otherwise agreed and confirmed before hand)

FAILURE TO DO SO MAY RESULT IN RE-DELIVERY CHARGE OF £20.00 + VAT PER PALLET.

For health & safety reasons for you, the driver and the public, it is at the driver’s discretion to deem the delivery point unsuitable for off-loading and are within their rights to refuse to unload any consignments; alternatively, they may suggest off-loading near as possible to the required point where it is safe to do so.

PLEASE NOTE:
Charges will be incurred if you have unsuitable access, if the delivery cannot take place due to these conditions then a minimum £75.00 + VAT per pallet return cost will be incurred, see our full Terms & Conditions for more information.

The Sand Bag Co aim to deliver all goods within 72 hours of receipt of your order.

The Sand Bag Co do not accept liability for any late deliveries for factors outside of our control, such as traffic delays, weather and breakdowns.

fig:1 type of vehicle we use for internet deliveries:

Dimensions of Tail Lift: Width: 2.55m Length: 11.00m height: 4.00m